Frequently Asked Questions
Everything you need to know about shopping at Real Groovy Records
How do you grade the condition of your used vinyl?
We use the industry-standard Goldmine Grading System. Each record is visually inspected and play-tested when necessary to ensure accuracy across Mint, Near Mint, Very Good Plus, and Good categories.
How are records packaged for shipping?
We use specialized, heavy-duty cardboard mailers with extra padding and stiffeners to prevent corner dings and seam splits during transit. For high-value items, we remove the record from the outer sleeve to prevent damage.
What is your return policy for defective items?
If your record arrives damaged or has a manufacturing defect like a significant warp, you can return it within 30 days of purchase for a full refund or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
Can I track my order once it has been dispatched?
Absolutely. Once your order is processed, you will receive an email notification containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.